My path
Experience
IT Engineer with over 10 years of experience in systems administration, technical support, and infrastructure management. Proven experience with Windows Server, Linux systems, cloud platforms (AWS, GCP), and network administration. Currently based in Lisbon, with strong multilingual skills and extensive experience in diverse technology environments.
Key skills: Systems Administration • Network Infrastructure • Cloud Services • Technical Support • VoIP Systems • Web Development
System Administrator | Rhenus Logistic
Lisbon – Portugal
May 2024 – Present
- Management of corporate network infrastructure, including routing, NAT, DNS and VPN configurations.
- Design and implementation of technical solutions for networks, hosting and automation systems.
- Administration of Microsoft Windows Server environments (Active Directory, DNS, DHCP, GPO, Exchange, MSSQL).
- Supervision of Office 365 administration and project management with Atlassian Jira.
- Linux system maintenance and implementation of monitoring tools for servers and network processes.
- Development of scripts and automation solutions to optimize operational efficiency.
Support Specialist | ROOX
Lisbon – Portugal
January 2024 – May 2024
- Managing relationships with the client portfolio, addressing technological needs and resolving technical issues.
- Installation and maintenance of the client's computer systems and infrastructure.
- Diagnosing and resolving network and system problems, ensuring minimal downtime.
- Comprehensive user support for Windows, Office, web clients, printers, and shared network resources.
- Analysis and resolution of complex technical incidents.
Web Infrastructure and Development Lead | Videobase
Medellín – Colombia
December 2019 – December 2023
- Leadership of infrastructure operations in Windows Server and Linux environments.
- Multiplatform system administration (Windows, Linux, macOS) with on-site and remote support.
- Voice and data network management, including VoIP systems (Issabel).
- Administration of Google Workspace and Google Cloud Platform.
- Supervision of hardware maintenance and IT support to the end user.
- Management of the technical team and coordination of infrastructure projects.
Systems Assistant | Viajes & Viajes SAS
Medellín – Colombia
April 2019 – December 2019
- On-site and remote technical support.
- Preventive and corrective maintenance of hardware and software.
- Management of Windows Server and Linux environments.
- Administration of email systems (Zimbra) and VoIP services (Elastix).
- Implementation of structured cabling and maintenance of intranet services.
Junior Developer | Domina Total Delivery SAS
Medellín – Colombia
April 2018 – October 2018
- Development and maintenance of PHP applications with integration in JavaScript and PostgreSQL.
- Design and execution of comprehensive functional tests.
- Web service administration in Linux (CentOS).
- Preparation of test documentation and quality procedures.
Web Developer | Indigos Network
Mérida – Venezuela
January 2016 – February 2018
- Development and maintenance of PHP applications with JavaScript and PostgreSQL.
- Web service administration on Linux platforms (CentOS).
- Software testing and quality control.
- Web content management and webmaster functions.
Network Analyst | PDVSA
Mérida – Venezuela
September 2012 – December 2016
- Management of telecommunications infrastructure for international sporting events at the Metropolitano Stadium.
- PHP application development and PostgreSQL database management.
- Implementation of virtualization solutions (Windows Server, Linux CentOS, Debian).
- Technical support on multiple platforms (Windows, macOS, Linux, Office 365).
- Web design and development using WordPress, HTML and CSS.
Academic Background
Telecommunications Engineer
National Experimental Polytechnic University of the Armed Forces (UNEFA)
September 2006 – December 2012 | Mérida, Venezuela
University Technician in Computer Science
State University Institute of Technology (IUTE)
July 2001 – December 2005 | Ejido, Venezuela
Technical Skills
- Operating systems: Windows Server (2016/2019/2022), Linux (CentOS, Debian, Ubuntu), macOS
- Cloud platforms: AWS, Google Cloud Platform (GCP), Microsoft Azure
- Virtualization: Proxmox, Hyper-V, VMware
- Networking: Routing, NAT, DNS, DHCP, VPN, VoIP (Issabel, Elastix)
- Microsoft Technologies: Active Directory, Exchange Server, MSSQL Server, IIS, Office 365
- Development: PHP, JavaScript, HTML, CSS, WordPress, PostgreSQL, MySQL
- Tools: Atlassian Jira, Google Workspace, cPanel, Zimbra
- Monitoring and automation: Network monitoring tools, scripting, and process automation
Languages
- Spanish: Native
- Portuguese: Intermediate (B2) – Listening comprehension, reading, writing and speaking
- English: Basic (B1) – Listening, reading, writing, and speaking. Currently studying at level B1
Additional Qualifications
- Structured hardware and software systems
- Remote technical support
- Telecommunications management for sporting events
- Microsoft Office Specialist
